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Limited Warranty

NOTICE: By installing this HANFLO™ product, the Customer acknowledges its acceptance of the terms of this limited warranty in all respects. If for any reason the Customer does not accept the terms of this limited warranty, the Customer should return the HANFLO product in its original packaging for a full refund.
Hansen Products Limited (“Hansen”) warrants each HANFLO™ product (“Product”) to the original customer (“Customer”) against defects in materials and workmanship. The term of this warranty is five years from date of purchase.
This is a parts only warranty. The Customer is responsible for disassembling, reassembling and reinstalling the Product. Hansen shall not be responsible or liable for the cost of field labour or other charges incurred by the Customer in removing and/or reaffixing any Product, part or component thereof.
To make a warranty claim, the Customer should contact Hansen at the address below. Hansen may instruct the Customer to send the Product to an authorised HANFLO™ agent. The Product should be securely packaged and sent free of any attachments (e.g. pipe, couplings, brackets and mounting fittings) unless otherwise instructed. Along with the Product returned, the Customer should include a detailed explanation of the defect along with proof of purchase (if requested).
The Customer shall bear the freight cost to ship the Product to Hansen or its authorised agent. Hansen shall bear the freight cost to ship the Product back to the Customer.
Hansen shall fairly evaluate a warranty claim. If Hansen accepts the claim, it will replace the Product. If for any reason Hansen does not wish to replace the Product, it shall refund the Purchase Price. Hansen’s liability shall not exceed the purchase price of the Product.
Hansen’s sole responsibility is to replace a Product that is the subject of a valid warranty claim or to refund the purchase price. Under no circumstance will Hansen be liable for direct, indirect, incidental, special or consequential losses, costs or damages, including dismantling and re-installation costs, damage to other property and equipment, water loss or water damage.
This warranty is void in any of the following circumstances: (a) The Product has been misused, mishandled, neglected or abused. (b) The Product is not suitable for the Customer’s application. (c) The Product has been improperly installed, operated, repaired, adjusted, serviced or maintained. (d) The Product has been damaged other than by reason of a Product defect. (e) The Product has been modified. (f) The Product has been connected to other equipment with which it is not compatible. (g) The Product has been used outside its stated specifications, and operating parameters, including specifications and operating parameters relating to capacity, temperature and pressure. (h) The Product has been used for purposes other than for which it was designed.
If the Product is off-warranty or otherwise not subject to a valid warranty claim, Hansen will replace the Product at the Customer’s cost.
Many factors can cause a Product not to function properly. Such factors may have nothing to do with the Product itself (e.g. pipe failure). Before making a warranty claim, the Customer should make sure that the Product is truly defective. That is to say, the Customer should have followed standard trouble shooting and fault finding procedures and attributed the problem to a defect in the Product. Refer to the technical documentation on the HANFLO™ website. If necessary, contact Hansen for technical support. If Hansen determines that a returned Product was not defective, or that the warranty claim was otherwise not valid, Hansen shall charge the Customer a service and handling fee as well as the freight cost.
This warranty applies to HANFLO™ Products only. It does not apply to ancillary equipment over which Hansen has no control. Such ancillary equipment includes, without limitation, other plumbing equipment, pipes, hoses and fittings.
HANFLO™ Products are capable of being used in many different types of applications and operating environments. Therefore, proper selection of a specific Product for a specific application and operating environment, and its compatibility with other equipment to which it is attached, is the Customer’s responsibility. The Customer must assume the ultimate responsibility for the proper sizing, selection, compatibility, installation and operation of HANFLO™ Products. Hansen does not warrant the performance of HANFLO™ Products or their suitability for a particular purpose. It is the Customer’s responsibility to determine the suitability of HANFLO™ Products for the Customer’s use.
Installation is entirely at the Customer’s risk. The Customer is responsible for installing the Product in accordance with Hansen’s installation instructions and applicable local codes, ordinances and good trade practices. Hansen accepts no liability for damages resulting from faulty installation.
Hansen accepts no liability for direct, indirect, incidental, special, or consequential damages resulting from the Customer’s failure to follow Hansen’s warnings, installation instructions and procedures or such other procedures generally applicable to products of the same type. The foregoing limitation extends to damages to person or property as well as the cost of alternative arrangements and the cost of trades people.
Hansen reserves the right to change or improve its Products or any component thereof without being obligated to provide such a change or improvement for Products sold and/or shipped prior to such change or improvement.
No warranties or representations at any time made by any representative of HANFLO™ Products shall vary or expand the provisions hereof. Notwithstanding the foregoing, this warranty, being a generic warranty covering all HANFLO™ Products, shall not apply in circumstances where Hansen or its authorised HANFLO reseller gives a specific warranty for a specific HANFLO™ Product.
This is an express warranty. Hansen disclaims any other express or implied warranties, including warranties of merchantability or fitness for purpose, to the maximum extent permitted by law.
Some jurisdictions do not allow limitations or disclaimers of implied or statutory warranties. Some jurisdictions do not allow disclaimers or exclusions of consequential or incidental damages. Therefore, the above disclaimers, limitations and exclusions may not apply in all jurisdictions in which Hansen sells HANFLO™ Products. As to any jurisdiction in which one or more clauses in this warranty are unenforceable, this warranty shall be deemed modified, and the offending clauses amended or removed, but only to the extent necessary to bring this warranty into conformity with the laws in such jurisdiction. The invalidity of any clause in this warranty shall not affect the validity of any other clause.
This warranty gives the Customer specific legal rights. The Customer may have other rights or remedies pursuant to the laws in its territory. Nothing in this limited warranty should be construed as limiting or restricting any other statutory right or remedy of the Customer, except for such limitations or restrictions herein as may be allowed by the law of the territory.

With our policy of continuing product design and development, specifications, code numbers and items are subject to change without notice.

The products in this website are protected by intellectual property rights including patents & registered designs owned by the Hansen group of companies in New Zealand, Australia, Canada and other countries, including patents, registered designs, copyright and other rights.

HANFLO™ and HANSEN™ are trademarks belonging to HANSEN PRODUCTS (NZ) LIMITED